Parent terms
& conditions.

1. Enrolment and Registration

• Parents/guardians must complete the registration form and provide accurate contact, emergency and relevant medical information.
• Parents/guardians must inform the Learning Hub of any changes to their contact details or their child’s needs.
• Enrolment is subject to availability and confirmation by the Learning Hub.

2. Fees and Payments

• Fees must be paid according to the payment plan selected at enrolment.
• Parents/guardians are responsible for ensuring that all payments are made on time.
• All scheduled classes remain chargeable if a student is absent for any reason.
• Any additional costs, including examination fees, books or learning materials, will be communicated separately where applicable.
• Any outstanding payments must be settled in accordance with the agreed payment arrangements.

3. Student Absence and Missed Lessons

• If a student is unable to attend a scheduled lesson, the full fee for that lesson remains payable.
• No refunds, credits or fee deductions will be given for lessons missed by a student, subject to any rights the parent/guardian may have under applicable law.
• Parents/guardians should notify the Learning Hub as soon as possible if their child will be absent.
• Where possible, additional work or learning materials covering the missed lesson will be provided to help the student keep up with their studies.
• Providing additional work does not entitle the student to a refund or an automatic replacement lesson.

4. Bad Weather and Tutor Absence

• If a lesson cannot take place because of severe weather, unsafe travel conditions or a tutor being unable to attend, the Learning Hub will arrange a replacement session at a different specified date and time.
• Parents/guardians will be informed of the cancellation and the alternative arrangements as soon as reasonably possible.
• The replacement session will be communicated directly to the parents/guardians concerned.
• Where the Learning Hub cancels a lesson, it will arrange a replacement session rather than charge for a lesson that is not delivered. If a suitable replacement cannot be provided, the Learning Hub will communicate the appropriate arrangements, taking account of applicable legal obligations.
• These arrangements are separate from student absences, for which the missed-lesson policy in Section 3 applies.

5. Withdrawal and Cancellation of Enrolment

• Parents/guardians must notify the Learning Hub in writing if they wish to withdraw their child.
• Any applicable notice period and the financial consequences of withdrawal will be explained in the enrolment agreement.
• Fees already paid will be dealt with in accordance with the agreed payment terms and applicable consumer law.
• The Learning Hub reserves the right to review continued enrolment where necessary because of serious behavioural concerns, safeguarding issues or persistent non-payment, following appropriate procedures.

6. Attendance and Punctuality

• Students should arrive on time and attend their scheduled classes regularly.
• Parents/guardians are responsible for ensuring that their child arrives and is collected at the agreed times.
• Repeated lateness or absence may affect a student’s learning progress.
• Any arrangements for independent travel or leaving the premises without an adult must be agreed in advance where applicable.

7. Behaviour and Respect

• Students must treat tutors, staff and fellow students with respect.
• Bullying, harassment, discrimination, violence and threatening behaviour will not be tolerated.
• Students are expected to follow instructions, participate appropriately and respect Learning Hub property.
• Serious or repeated behavioural concerns may result in a parent meeting, additional support measures, suspension or termination of enrolment where appropriate.
• Parents/guardians are expected to communicate respectfully with staff.

8. Learning and Homework

• Students are expected to participate in lessons and complete assigned homework or additional learning tasks.
• Parents/guardians are encouraged to support their child’s learning at home.
• The Learning Hub will make reasonable efforts to support students’ progress, but specific grades or examination results cannot be guaranteed.
• Additional work may be provided when a student misses a lesson, as outlined in Section 3.

9. GCSE Classes and Examinations

• The Learning Hub may provide tuition in GCSE English, Mathematics, Science and other advertised subjects.
• Tuition fees do not automatically include official GCSE examination entry fees or examination-centre charges.
• Parents/guardians are responsible for confirming examination registration arrangements where these are not provided by the Learning Hub.
• Examination dates, awarding bodies and entry requirements will be communicated where relevant.

10. Islamic Studies and Arabic Classes

• Students are expected to participate respectfully in Islamic Studies and Arabic lessons.
• Parents/guardians should communicate any relevant learning needs or concerns to the Learning Hub.
• Students must follow the same attendance, behaviour and payment policies that apply to all other classes.

11. Forest School and Outdoor Activities

• Parents/guardians must ensure that students bring suitable clothing, footwear, food and water as instructed.
• Relevant allergies, medical needs and other safety information must be disclosed before participation.
• Parents/guardians must complete any required consent forms.
• Outdoor sessions may be adapted, relocated or postponed if weather or environmental conditions are unsafe.
• Appropriate supervision and risk assessments will be undertaken for activities, in accordance with applicable requirements.

12. Medical Needs and Emergencies

• Parents/guardians must provide relevant information about allergies, medical conditions and emergency contacts.
• Any medication supplied must be appropriately labelled, with clear instructions.
• Parents/guardians must inform the Learning Hub of any changes to their child’s medical needs.
• In an emergency, the Learning Hub may contact emergency services and the child’s parent/guardian as appropriate.

13. Safeguarding and Child Protection

• The Learning Hub is committed to promoting the safety and welfare of children.
• Staff and volunteers are expected to follow the Learning Hub’s safeguarding procedures and code of conduct.
• Safeguarding concerns will be dealt with in accordance with applicable procedures and legal obligations.
• Information may be shared with relevant safeguarding authorities where necessary to protect a child or comply with the law.

14. Collection and Authorised Adults

• Parents/guardians must provide details of adults authorised to collect their child where applicable.
• Any changes to collection arrangements must be communicated to the Learning Hub.
• Students will only be released in accordance with the agreed collection and supervision arrangements.
• Parents/guardians should collect children promptly at the end of their scheduled sessions.

15. Photography and Video

• Appropriate consent will be sought before identifiable photographs or videos of students are used for publicity, promotional materials or social media.
• Parents/guardians may raise concerns about the use of their child’s image with the Learning Hub.
• Photography and recording by students or visitors must respect the privacy and safety of others.

16. Personal Information and Data Protection

• The Learning Hub will collect and use personal information for purposes such as registration, communication, education, safeguarding and administration.
• Personal information will be handled in accordance with applicable data protection law.
• Information will only be shared where appropriate and lawful.
• Parents/guardians may contact the Learning Hub to ask about how their personal information is used.

17. Personal Belongings and Property

• Students are responsible for looking after their personal belongings.
• Valuable items should not be brought to classes unnecessarily.
• Any damage to Learning Hub property must be reported.
• Deliberate damage may be addressed fairly and in accordance with applicable law.

18. Communication and Complaints

• Parents/guardians should use the designated contact method provided by the Learning Hub for enquiries and updates.
• Any concerns should be raised with the Learning Hub as soon as reasonably possible.
• Formal complaints will be handled through the Learning Hub’s complaints procedure.
• The Learning Hub will aim to respond fairly and within a reasonable timeframe.

19. Health, Safety and Liability

• The Learning Hub will take reasonable steps to provide a safe learning environment and manage relevant risks.
• Students must follow reasonable health and safety instructions.
• The Learning Hub will maintain appropriate insurance for its activities as required.
• Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited.

20. Changes to Terms and Conditions

• The Learning Hub may review these terms when necessary.
• Parents/guardians will be notified of any changes within a reasonable timeframe.
• Material changes affecting existing enrolments will be handled fairly and in accordance with applicable law and the enrolment agreement.

21. Parent/Guardian Agreement

By enrolling their child at the Learning Hub, parents/guardians confirm that they have read, understood and agreed to these Terms and Conditions, subject to their statutory rights.